FAQ

Do you deliver?

Yes most items are delivered free of charge in the greater Christchurch area. We use our own vehicles and delivery team. Deliveries are usually made Monday to Friday and accurate delivery times are given. Deliveries to other areas and at different times can be arranged on a case by case basis.

 
There is no pricing on the website, where can I get price information?

We have such a large range of products and most beds can come in many different sizes and configurations, whether a mattress and base is wanted or a mattress and slat frame or a mattress by itself.

 

Please contact us directly for current pricing. You can email us at chch@backtobed.co.nz, phone us on 033650132, or visit us on the corner of Moorhouse Ave and Montreal St and we will be happy to put a quote together for any items you are interested in.

 
How does your comfort guarantee work?

We offer a 7 nights comfort guarantee on most of our Queen and King Size mattresses or mattress and base sets; (slat bed frames are considered furniture and are not returnable under our comfort guarantee).

 

If the bed you have chosen is not as comfortable as expected you can contact us within 7 days of delivery and arrange to exchange the bed or mattress with only the price difference being charged (or refunded if a less expensive bed is selected). A further 7 nights comfort guarantee is also available on the mattress you change to. If a suitable option can’t be found, the bed or mattress can be returned for a refund, this must be done within 7 days of delivery.

 

The bed or mattress must not be damaged in any way to be eligible for exchange or return.

 

In the result of the bed or mattress being returned any linen received that has been removed from its packaging will not be refunded. If the linen was part of a package sale, the retail value of the linen will be deducted from the refund.

 

Special sizes, Double, Super King and any other sizes are exempt from our comfort guarantee unless otherwise arranged at the time of purchase.